Assumptions:
- Except where noted, all transactions are based on a single consent with a single survey provided to each participant
- Working days presumes 5-day working weeks and does not exclude holidays during the reporting period
- Admin Hours are estimates based on LifeWIRE experience on occasions where the primary administrators were unavailable to perform daily processing, and reflect the number of clients and processing periods
- Admin Costs are estimates based on industry average compensation for equivelant work duties
- Telephonic cost/call is an inclusive estimate combining per call allocations for labor, infrastructure, and administration based on industry averages
- Calls to Connect is the number of attempts required to connect with the intended recipient in order to administer patient follow-up or survey
- Admin Labor is an independent category reflecting the requirement of designated oversight in order to deliver outreach - values assume workers are re-assigned to alternative tasks when not performing designated messaging services
Working Definitions and Explanations:
- Admin/Client = This represents the cost to administer each client
- Cost/Outreach = This represents the cost of LifeWIRE and Customer Administrator to send the first message per client (validation)
- Cost/Connect = This represents the cost of LifeWIRE and Customer Administrator to send/receive all the messages for the outreach per client (survey)
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